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Estimated Arrival(Intl) 10 - 14
Refunds & Returns Policy
If you are not happy with your purchase for any reason or in the rare instance you have experienced any defects with the product(s) ordered, please contact us within 14 working days to see if we can resolve the issue. This could be determined through sending out a replacement product, part or an alternative solution that is suitable. If however, you are still unsatisfied with the product and wish to return, the following terms will apply:
Returns must be notified to us in writing via email to email@example.com.
You must notify of us with your intention to return the product(s) within 14 working days of the initial delivery date.
All items purchased from us must be unused and returned in their original packaging. We will need to know your order reference, the model name and size of the model you are returning and the date of order.
Due to hygiene reasons we are unable to accept back any mattresses or bedding products that have been removed from their original packaging. This is for health protection reasons and in line with section 28 (3) (a) of the Consumer Contracts Regulation.
We will refund your money within 14 days of the return being accepted.
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