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Estimated Arrival 8 - 14
Estimated Arrival(Intl) 8 - 14
House of Winders offer a 15 days exchange / refund program for any reason, even if you simply changed your mind about your purchase. If you want another watch winder type, we will exchange it. If you decided you do not need a watch winder after all, we will refund your money.
To be eligible, you must email us: firstname.lastname@example.org and inform us of your plan to exchange / refund within 15 days of receiving your product. Our Customer Service Representative must first verify your original online purchase from houseofwinders.com. Products must be received by House of Winders in its original condition and unused, with its original packaging.
How to return an eligible item
Eligible items may be returned only after House of Winders approves your return request. Requests should be submitted through email: email@example.com.
Use the original packing material and include all accessories, and affix a shipping label to the return package(s).
Ship your return merchandise to House of Winders at the address provided, pre-paid DDP (Delivery Duty Paid) and insured (if you wish to insure the package), using the shipper of your choice. House of Winders recommends insuring the shipment; House of Winders is not responsible for damage or loss during shipment.
IMPORTANT: If the customer ships the item back without using DDP (Delivery Duty Paid) shipping term, House of Winders might be charged customs tax / duty when the goods arrive at our warehouse. In this scenario, the customs tax / duty amount will be deducted from the final refund amount as well
House of Winders will process your return and a refund of the item’s price at the time of purchase (minus shipping) will be made to your account upon receipt and inspection of the eligible item.
IMPORTANT: If the customer ships the item back without using DDP (Delivery Duty Paid) shipping term, House of Winders might be charged customs tax / duty when the goods arrive at our warehouse. In this scenario, the customs tax / duty amount will be deducted from the final refund amount as well.
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