Getting Started

  1. About Fancy

    Fancy is the place for you to discover and buy amazing things curated by our global community.

    Use Fancy to find a gift for any occasion and share your favorite discoveries with all your friends.

  2. Join Fancy

    To join Fancy and begin collecting amazing things, visit our signup page.

    You can register using Facebook, Google+ or Twitter, or with your email address.

  3. Fancy items

    Fancy the items you like to save them to your profile. Just click the popsicle!

  4. Add items to lists

    Use your wishlist to let people know what gifts you'd like.

    Create your own lists to organize your favorite finds.

  5. Download the app

Profile & Account

  1. Profile Picture

    Add a profile picture in your settings.

  2. Connect Social Networks

    Visit Connected Accounts to link your Fancy account with Facebook, Twitter, Gmail, Instagram, VK, Weibo, or Renren.

    You can share your activity on Fancy with your friends, but we will never post without your permission.

  3. Update Email Address

    You can update your email address on your settings page.

  4. Change Username

    You can submit a username change request in your settings.

  5. Change Password

    You can change your password here.

  6. Privacy Settings

    You can update your profile visibility and messaging privacy settings in your preferences.

  7. Deactivate Account

    To deactivate your Fancy account, select "Deactivate my account" in your Settings.

Shopping on Fancy

  1. Payment methods

    In addition to the major credit and debit cards such as VISA, MasterCard, and American Express, Fancy accepts payment via Bitcoin, Apple Pay, Android Pay, and Samsung Pay.

  2. Gift Cards

    Send a Fancy Gift Card and let your friends choose what they love! Buy a Fancy Gift Card

  3. Estimated delivery

    You can find an estimated shipping window on product pages.

    As soon as your order ships, you will receive an email with tracking information. Some sellers may offer expedited shipping, which you can choose at checkout.

  4. Payment Issues

    If you have any trouble checking out or completing payment, please contact us.

Shipping

  1. Where we ship

    Most of our sellers ship worldwide, but some items may only be available for delivery to certain countries, namely the US.

  2. What shipping service is used for deliveries?

    Sellers ship with their own choice of carrier. If you have a question about a specific item, please contact us.

  3. How do I track my order?

    You will receive an email notification once your order is shipped, and you can check tracking information on your purchases page.

  4. How much does shipping cost?

    Shipping cost varies on every item, but total shipping cost is presented in your cart once a shipping address is selected.

Returns and Exchanges

To return or exchange an item, visit your Orders page. If returns / exchanges are permitted for your items, click “Return or Exchange” on the order you would like to return.

If the link is unavailable, contact Fancy Customer Service at cs@fancy.com

Returns must be approved by the seller and a descriptive reason for return will help the seller process your return or exchange request.

Specify a reason for your return or exchange and click Send Request. If exchanges are unavailable, you will not be able to select a replacement item.

If your request is approved by the seller, a confirmation and return address will be sent to your account email address.

Ensure your items are securely packaged and in their original condition before returning. Return shipping labels may incur a charge depending on the seller’s policy.

If your request is rejected by the seller, a reason will be sent to your account email address. If you are unable to resolve a dispute, contact Fancy Customer Support.

Orders

  1. How to check the status of your order

    To check the status of your order, go to Order History and locate your order number.

  2. Can I change or cancel an order?

    We can't promise changes or cancellations to orders that have already begun processing but will always do our best to accommodate your requests.

Merchants

  1. Sell on Fancy

    If you would like to sell your products on Fancy, please sign up here.

Still need help? Contact Fancy

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